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Career Opportunities

Customer Success Manager

MarketStar currently has an opportunity available for a Customer Success Manager (CSM) in multiple locations. In this position you would represent one of the world's leading providers of personal computers. The CSM will focus on helping commercial customers succeed in their transformation into the cloud on a modern device through sales and support engagement.  CSM’s will be tasked with supporting customers to successfully deploy of device into their environment, as well as onboard and train IT and end users, provide escalation paths for any customer issues, and align new opportunities for other devices.

What will you do?
• Develop and maintain a customer success plan for each customer
• Own and run device deployment and nurture process
• Set up customers to successfully manage device on their own and adhere to best practices and recommendations
• Conduct regular planning and delivery sessions with key customer contacts
• Regular customer reporting. Identify other services that may assist customers and confidently carry out commercial discussions
• Able to work successfully within a virtual team environment. Great interpersonal and communication skills. A passion for technology and innovation

Desired Attributes for success:
• Technical University or bachelor’s degree
• Experience in technology solutions sales, technical account management, IT or similar technology experience.
• Previous experience with Hardware management 
• Previous IT industry experience desirable as well as any relevant IT specific qualifications (i.e. MCSE/MCP). 
• Travel: 50% (expenses paid)

About MarketStar:
Rated as one of the Salt Lake Tribune’s Top Workplaces in 2019, MarketStar is one of Northern Utah’s largest private employers and have offices in Ogden, Salt Lake City, and Dublin, Ireland. Our employees have helped launch, sell, and support thousands of products and services on behalf of the biggest and brightest companies in the world.

Our Health & Wellness benefits feature full medical and dental coverage, parental leave, as well as disability and supplemental life insurance to employees, their spouses and domestic partners (same or opposite gender), and children. We are committed to your future and offer tuition reimbursement, 401k retirement, and a personal loan program.

MarketStar does not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where MarketStar does business.

 

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