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Career Opportunities

B2B Program Manager – Sales and Customer Success – Global Industrial

MarketStar is looking for an experienced B2B Program Manager – Sales and Customer Success to launch and manage our new, upcoming client team, Global Industrial, in Ogden, Utah. For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. With over 1.7 Million products in their portfolio, they are able to meet the diverse and changing needs of their customers. As the program leader you’ll demonstrate an exceptional ability to execute processes, programs and tools that drive the continued success of customers while enabling scale, providing professional development for the team and building a world-class Customer Success function. The ideal candidate will have a proven record of leading teams that delight customers, improve brand loyalty and accelerate revenue within a rapidly growing business.

What will you do?
• Collaboratively work with the Client’s internal team to drive successful outcomes within an assigned customer base
• Identify opportunities for continuous improvement, provide timely feedback and implement strategic recommendations to optimize program processes and performance
• Enable the team to identify opportunities to expand revenue in accounts through cross-sell and up-sell
• Improve the customer experience and future lifetime value through successful customer onboarding, product adoption and customer enablement
• Drive new business growth through greater customer advocacy and reference-ability
• Create a review cadence to ensure program effectiveness by owning, monitoring and managing performance metrics for the team
• Maximize productivity of team members through proactive performance management, coaching, development and mentoring
• Enhance effectiveness and efficiency through the right orchestration of human and tech engagement

Desired Attributes for success:
• Bachelor’s degree in related field or equivalent work experience
• Minimum 2 years of B2B sales, customer success or account management experience
• 3 or more years of leadership experience
• Self-driven, collaborative, and motivated to excel in achieving team results
• Ability to lead and manage in a virtual team environment
• Strong empathy for customers AND passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Analytical, problem-solving, and process-oriented mindse
• Enthusiastic and creative leader with the ability to inspire others
• Demonstrated desire for continuous learning and improvemen
• Excellent verbal/written communication, time management, decision making, presentation and negotiation skills
• Tech savvy and proficient with Microsoft Office, sales/customer success technology

About MarketStar:
Rated as one of the Salt Lake Tribune’s Top Workplaces in 2019, MarketStar is one of Northern Utah’s largest private employers and have offices in Ogden, Salt Lake City, and Dublin, Ireland. Our employees have helped launch, sell, and support thousands of products and services on behalf of the biggest and brightest companies in the world.

Our Health & Wellness benefits feature full medical and dental coverage, parental leave, as well as disability and supplemental life insurance to employees, their spouses and domestic partners (same or opposite gender), and children. We are committed to your future and offer tuition reimbursement, 401k retirement, and a personal loan program.

MarketStar does not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where MarketStar does business.

Apply online @ www.MarketStarjobs.com

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